Effective Date: 20 March 2026
1. Introduction
Impact Inspections ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our heavy vehicle appraisal services.
2. Information We Collect
We only collect personal information that is reasonably necessary for our business functions. This may include:
- Personal Details: Name, email address, phone number, and physical or billing address.
- Vehicle & Appraisal Information: Details regarding the heavy vehicles, trucks, or trailers being appraised, including registration, VINs, and service histories.
- Financial Information: Payment and billing details required to process transactions in AUD.
- Digital Data: IP addresses, browser types, and standard site usage data collected via cookies when you visit our website.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, manage, and deliver our heavy vehicle inspection and appraisal reports.
- To communicate with you regarding quotes, bookings, and service updates.
- To process payments and maintain financial records.
- To improve our website, marketing, and customer service.
- To comply with legal and regulatory obligations.
4. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information to:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment gateways and accounting software.
- Legal & Regulatory Authorities: If required by law or to protect our legal rights.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website.
8. Contact Us
Impact Inspections
Email: bookings@impactinspections.com.au
Phone: 0431 104 104
Address: Wollongong, NSW